Peace of Mind. Guaranteed.
Service Plans
Our service plans are designed to ensure your automation solution works flawlessly for as long as you need it to. We're here to fully support your system and offer a variety of service plans to fit your needs. If you have questions, please don't hesitate to contact us.
Contact UsBronze Service Plan
Experience unparalleled care and convenience with our Bronze Tier Service Plan. Designed for clients with complex systems and elevated service expectations, the Bronze Tier delivers premium maintenance, support, and flexibility.
Contact us at 250-592-8125 or service@onetouchhouse.com to enroll in the Bronze Service Plan and enjoy the reliable care and responsiveness for your home automation and security systems.
One Annual Maintenance Visit (4 hours)
Enjoy comprehensive system care during the scheduled visit each year:
- Security and firmware updates.
- Installation of new software features.
- Network performance checks
- System health checks and diagnostics for larger or more complex setups.
- Cleaning and inspection of rack equipment.
- Battery replacements for critical devices.
- Programming adjustments to enhance performance.
- Audio and video calibrations for optimized experiences.
- Verification of security camera recordings.
Remote Support
Up to 1 hour annually of expert remote assistance for troubleshooting and adjustments, ensuring quick resolutions without the need for an onsite visit.
- 10% Off Hardware Upgrades (certain exclusions apply)
- 15% Off Labor Rates for additional services.
- Priority Scheduling for faster response times and guaranteed service availability.
- Peace of Mind: Ensure your system operates flawlessly year-round.
- Premium Flexibility: Enjoy pre-paid service time tailored to your needs.
- Exceptional Value: Save on upgrades and labor costs while receiving top-tier service.
- $45/month ($540 annually)
- Reflecting significant savings compared to ad-hoc service costs.
- This package is worth $850 at regular pricing.
- Bundle with an Alarm Monitoring package and save an additional $5/mth ( $60/yr)
- Pay annually and receive additional 5% off this package
Silver Service Plan
Experience unparalleled care and convenience with our Silver Tier Service Plan. Designed for clients with complex systems and elevated service expectations, the Silver Tier delivers premium maintenance, support, and flexibility.
Contact us at 250-592-8125 or service@onetouchhouse.com to enroll in the Silver Service Plan and enjoy the reliable care and responsiveness for your home automation and security systems.
Two Annual Maintenance Visits (4 hours each)
Enjoy comprehensive system care during two scheduled visits each year:
- Security and firmware updates.
- Installation of new software features.
- Network performance checks
- System health checks and diagnostics for larger or more complex setups.
- Cleaning and inspection of rack equipment.
- Battery replacements for critical devices.
- Programming adjustments to enhance performance.
- Audio and video calibrations for optimized experiences.
- Verification of security camera recordings.
- Seasonal adjustments (e.g., HVAC or lighting configurations).
- Camera lens cleaning (Annual).
4 Hours of Discretionary Pre-Paid Service Time
Flexibly address your unique needs with 4 hours of pre-paid service time, available for use at your discretion throughout the year. Perfect for unexpected issues, system upgrades, or customization requests.
Remote Support
Up to 2 hours annually of expert remote assistance for troubleshooting and adjustments, ensuring quick resolutions without the need for an onsite visit.
- 15% Off Hardware Upgrades (certain exclusions apply)
- 20% Off Labor Rates for additional services.
- Priority Scheduling for faster response times and guaranteed service availability.
- Peace of Mind: Ensure your system operates flawlessly year-round.
- Premium Flexibility: Enjoy pre-paid service time tailored to your needs.
- Exceptional Value: Save on upgrades and labor costs while receiving top-tier service.
- $129/month ($1,548 annually)
- Reflecting significant savings compared to ad-hoc service costs.
- This package is worth $2350 at regular pricing.
- Bundle with an Alarm Monitoring package and save an additional $8/mth ( $96/yr)
- Pay annually and receive additional 5% off this package
Gold Service Plan
Experience the pinnacle of service and care with our Gold Tier Service Plan. Tailored for the most discerning clients, this plan delivers unparalleled maintenance, support, and responsiveness to meet the demands of the most complex systems and homes.
Contact us at 250-592-8125 or service@onetouchhouse.com to enroll in the Gold Service Plan and enjoy the reliable care and responsiveness for your home automation and security systems.
Two Annual Maintenance Visits (8 hours each)
Enjoy comprehensive system care during two scheduled visits each year:
- Security and firmware updates.
- Installation of new software features.
- Network performance checks
- System health checks and diagnostics for larger or more complex setups.
- Cleaning and inspection of rack equipment.
- Battery replacements for critical devices.
- Programming adjustments to enhance performance.
- Audio and video calibrations for optimized experiences.
- Verification of security camera recordings.
- Seasonal adjustments (e.g., HVAC, shades or lighting configurations).
- Camera lens cleaning (Annual).
8 Hours of Discretionary Pre-Paid Service Time
Flexibly address your unique needs with 8 hours of pre-paid service time, available for use at your discretion throughout the year. Perfect for unexpected issues, system upgrades, or customization requests.
Remote Support
Up to 4 hours annually of expert remote assistance for troubleshooting, adjustments, and real-time monitoring of system alerts.
1 Business Day Service for Critical Systems*
Priority service guaranteed within 1 business day for critical system failures, ensuring minimal downtime for essential functions.
Remote Monitoring and Alerts*
Leverage advanced remote monitoring capabilities to proactively detect and respond to potential system issues or alerts, providing peace of mind around the clock.
- 15% Off Hardware Upgrades (some exclusions apply).
- 20% Off Labor Rates for additional services.
- Top Priority Scheduling for guaranteed availability when you need us most, within 1 business day for critical system failures
- 1 Business Day Service for Critical Systems*
- Ultimate Peace of Mind: Enjoy proactive care and immediate support for critical issues.
- Unmatched Flexibility: Benefit from pre-paid service hours tailored to your unique needs.
- Exceptional Value: Save on upgrades and labor costs while receiving white-glove service.
- $319/month ($3,948 annually)
- Reflecting significant savings compared to ad-hoc service costs.
- This package is worth $5700 at regular pricing
- Bundle with an Alarm Monitoring package and save an additional $15/mth ( $180/yr)
- Pay annually and receive additional 5% off this package
*Critical systems include Lighting, Security, and Network infrastructure.
*Remote Monitoring will require specific equipment. Most likely this is already installed for homes being recommended for Gold Tier.
Download our Service Plans PDF
For a side by side breakdown of our Service Plan benefits, please click the button below to download our PDF.
Service Plans (PDF, 2MB)